Marketing
 Customer Satisfaction Surveys
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Got satisfied customers?
If it’s been more than a year since you professionally surveyed your key customer base, your sales and marketing effort might be a little vulnerable. The needs and pressures of your customer base have very likely changed in the past 12-18 months and your business model may not have kept pace.
Customer satisfaction can and should be measured. Your existing customers are the most likely to increase their volume with you, they are the most likely group to try new products from you and, should they move to another company, they might be your best new prospects. So, why guess at what’s important to them? Only they can see your company, your business forms and your business practices from their point of view. Let us help you see things from their perspective. |
